It is essential to the success of casino hotels that guests feel comfortable and find their stay enjoyable and pleasant. The first thing guests often notice at hotels is the cleanliness or lack of cleanliness of their room. The Executive Housekeeper at a casino hotel is in charge of keeping guest rooms, meeting rooms, banquet rooms, and public areas of the hotel clean, orderly, and well maintained. The person has a number of responsibilities depending on the specific hotel, and its size and structure. An Executive Housekeeper may be expected to physically clean rooms on occasion. Most of the time, however, the Executive Housekeeper supervises others on the housekeeping staff. The person inspects rooms that others in the staff have cleaned, making sure everything is up to hotel standards. When inspecting rooms, the Executive Housekeeper must check the condition of the rooms to make sure needed repairs are made.
The individual explains cleaning procedures and hotel policies. The Executive Housekeeper is also responsible for devising work schedules for housekeepers, as well as for assigning person rooms to clean. The Executive Housekeeper must keep an accurate record of which rooms are clean and ready for guests. Casino hotels usually provide a number of amenities to guests such as shampoos. bubble baths, body lotions, shower caps, mouthwash, soaps, chocolates, stationery, and postcards. The Executive Housekeeper makes sure that there is an adequate supply of these amenities and that they are distributed to each guest room. The individual must also ensure that room service menus and other literature regarding the hotel, casino, and restaurants are stocked and distributed to each guest room.
In many casino hotels, the Executive Housekeeper also must supervise laundry and valet services provided by the facility for guests. Other duties of the Executive Housekeeper might include:
Factors affecting earnings include the specific hotel, number of rooms, prestige, and geographic location. Other variables include the individual’s responsibilities, education, and experience. In addition to salaries, Executive Housekeepers may also receive annual bonuses. Individuals with the most education, working in the largest, most prestigious hotels generally make the most money.
Employment prospects for Executive Housekeepers in casino hotels are fair.
Las Vegas, Reno, Laughlin, Lake Tahoe, Atlantic City, Biloxi, Baton Rouge, New Orleans, and Detroit offer the greatest number of job possibilities. Other employment settings include casinos and casino hotels in other areas of Nevada, Mississippi, New York, Louisiana, Colorado, Connecticut, Illinois, Arizona, and California. Other regions hosting Indian gaming and land-based or riverboat gaming facilities offer additional opportunities. New casinos and casino hotels are constantly under construction. More casinos and casino hotels are also opening every year as areas legalize gambling.
They may then locate similar jobs in larger or more prestigious hotels, resulting in increased responsibilities and earnings. Individuals may also climb the career ladder by finding employment in hotels in other supervisory jobs.
Educational requirements for Executive Housekeepers vary. While some hotels accept experience in lieu of education, individuals with a formal college education usually are more marketable.
A good major is hotel administration. There are also a number of technical schools, community, and junior colleges offering majors or courses in hotel housekeeping. The International Executive Housekeepers Association (IEHA) works with schools and colleges, putting together courses in this area.Continuing education as well as home study courses are also offered through the Educational Institute of the American Hotel and Lodging Association (AH&LA).
They must have the ability to work well with others while directing their activities. In order to be successful in this field, individuals should have excellent communication skills. They need to be organized, detail-oriented, and have a great deal of pride in their work. Executive Housekeepers are usually required to have several years’ experience in supervisory housekeeping. This is often obtained through prior jobs as assistant executive housekeepers, or as night or evening housekeeping supervisors.
Organizations that provide additional information regarding a career as Executive Housekeeper include the International Executive Housekeepers Association (IEHA) and the American Hotel and Lodging Association (AH&LA).
1. Continue your education. Contact trade associations to see what courses or seminars are offered in your area.
2. jobs in this field are advertised in the newspaper classified sections in the casino capitals of the country. Look under headings such as “Casino Hotels,” “Casinos,” “Hotels,” and “Executive Housekeeper.”
3. Subscribe to newspapers in Atlantic City, Las Vegas, Reno, Laughlin, Lake Tahoe, Detroit, or any other city where there are casino hotels. Don’t forget other areas hosting gambling throughout the country. Your local newspaper or bookstore can often get you Sunday newspapers from various areas in the country. Look in the classified section to see what openings are available.
4. If you can’t get Sunday newspapers from areas hosting gaming, check out newspapers on the Web. Some have their classified section online.
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