When guests arrive at a casino hotel, they usually expect to check in quickly and efficiently. Front Office Clerks are the individuals responsible for making sure this happens. Front Office Clerks may also be called front office agents or front desk clerks. Front Office Clerks welcome guests and check their reservations, often by computer. Information regarding the reservation is retrieved from the computer by the Front Office Clerk, who then registers the guest.
The Front Office Clerk usually asks the guest for identification such as a driver’s license or credit card. In many situations the person makes an imprint of the guest’s credit card to guarantee payment. The Front Office Clerk checks the computer to see what type of room has been reserved and assigns the guest to his or her room. Information regarding guests must also be input into the computer system.
In some situations, hotels use computerized cards instead of keys. The Front Office Clerk may be responsible for explaining how such cards work. The Front Office Clerk assists guests when they check out. The person asks if the guest had a pleasant stay. During this time, the Front Office Clerk brings up the necessary computer information regarding guest charges.
The Front Office Clerk must deal with guests in a courteous and efficient manner at all times. Other duties of the casino hotel Front Office Clerk may include:
Casino hotel Front Office Clerks are paid an hourly wage. Individuals may earn between USD 8.00 and USD 14.00 or more per hour or about USD 17,000 to USD 28,000 annually. Factors affecting earnings include the geographic location, size, and prestige of the specific casino hotel, as well as the experience and responsibilities of the individual. In some hotels, Front Office Clerks may also receive tips.
Employment opportunities for casino hotel Front Office Clerks are plentiful. They may be found throughout the country. Las Vegas, Reno, Laughlin, Lake Tahoe, Atlantic City, Biloxi, Baton Rouge, New Orleans, and Detroit offer the greatest number of job possibilities. Other employment settings include casinos and casino hotels in other areas of Nevada, Mississippi, New York, Louisiana, Colorado, Connecticut, Illinois, Arizona, and California. Other regions hosting Indian gaming and land-based or riverboat gaming facilities offer additional opportunities. New casinos and casino hotels are constantly under construction. More casinos and casino hotels are also opening every year as areas legalize gambling.
Casino hotel Front Office Clerks may climb the career ladder by obtaining more experience and/or training. They may then locate similar jobs in larger, more prestigious casino hotels, resulting in increased earnings. With additional experience and training, individuals may also be promoted to front office shift supervisor.
Educational requirements vary with different casino hotels. Most hotels require individuals to hold a high school diploma or the equivalent. Experience may be accepted in lieu of education. Individuals are usually trained on the job for this position.
Individuals must be organized and detail-oriented. Customer service and interpersonal skills are essential. Understanding of hotel front office activities and the hospitality industry is useful.
Depending on the specific casino, this may or may not be a unionized position.
Those interested in learning more about careers as casino hotel Front Office Clerks can obtain additional information by contacting the Council on Hotel, Restaurant and Institutional Education (CHRIE), Hotel Sales and Marketing Association International (HSMA), or the human resources departments in casino hotels.
1. This is a good job to get your foot in the door of a casino hotel. Remember that most facilities promote from within. Learn as much as you can and work hard to move up the career ladder.
2. Visit the human resources departments of casino hotels and inquire about job openings.
3. At casino job fairs in areas hosting gaming these types of jobs are often available.
4. Jobs may be advertised in the classified sections of newspapers in areas hosting gaming. Look under classifications such as “Hotel Front Office Clerk,” “Casino Hotel Front Office Clerk,” “Front Office Clerk,” “Front Office,” or “Casino Opportunities.”
5. Most casinos have job hotlines. These are frequently updated messages listing jobs available. You can call each casino directly to get its job hotline phone number.
6. Openings are often advertised on the Internet. They may be located via the home pages of casino hotels. They may also be found by doing a search of “Casino,” “Casino Hotel,” or “Gaming Job Opportunities.”
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