Christmas is a superb time for PR. People are generally full of goodwill, and appreciate goodwill gestures by companies: tying into the season is a helpful tactic on a number of levels. First, it creates warm, fuzzy feelings among your staff. Second, it shows that your business has a human face. Third, it makes individuals want to reciprocate-after all, Christmas is the time of year when we give to other people as well as obtain from them.
Needless to say, it's essential not to appear apparent or tacky: it's also a good concept to complete something that relates to your own company's activities instead of simply run a corporate advertisement wishing everyone a merry Christmas.
In 1955, the nearby department retailer in Colorado Springs, America, decided to have a "Santa hot line" for kids to call Santa Claus. Unfortunately, due to a printing error they publicized the direct line towards the Director of Operations of the Continental Air Defense (now called NORAD). This was the top-secret missile-tracking system based just outside Colorado Springs.
The director quickly discovered out what had happened, and instructed his staff to field the calls, suggesting that they explain that the tracking system was tracking Santa's sleigh and giving updates on Santa's present position.
This has now become an annual event. Each year NORAD shows where Santa's sleigh has got to, using satellite surveillance and "Santacams" to depict the sleigh traveling across the world. The images are accompanied by commentaries from NORAD staff, Air Force staff, and national celebrities at each stage of the journey.
Even though the tracking is apparently aimed at children, the chance is used to explain how NORAD makes use of its high-technology tracking gear to protect the Western world from attack. You will find links on the website to various other pages, including job vacancies and pages for possible suppliers to NORAD. As an annual event, tracking Santa expenses relatively little and creates enormous goodwill-Christmas 2008 saw 15 million hits on the NORAD website, no small potatoes for a PR physical exercise.
Often, PR exercises are aimed at publics without being specifically directed at an "enemy." In other words, if a firm is beneath attack, the tendency is to counter the attack in the minds of the public without straight confronting the other organization.
Obviously there's usually a threat of retaliation in kind, and much depends on the nature of the exercise-but numerous organizations can and do use guerrilla tactics to take the fight towards the enemy. Even if you do not use this concept yourself, you need to be aware that someone might use it against you!
Friends of the Earth is really a pressure group devoted to environmental problems. It's an organization that is nearly entirely driven by PR: it lobbies government and industry to reduce waste, decrease the carbon footprint, and usually behave responsibly toward the environment. During one of its campaigns to combat the use of non-returnable plastic bottles, FOE deposited 1,500 bottles outside a Schweppes bottling plant.
This blocked the company's gates, but more importantly it produced a photo chance for the nearby press and TV companies. Even though Schweppes are clearly not the only business who use these bottles, FOE's action certainly left them with a public relations problem-and not one that could easily be explained away having a press release or two. Generating a high-impact event like this takes planning and coordination, but the effects are most likely to be big and far-reaching.
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