Employees working in casinos and casino hotels receive a variety of benefits. While these vary in each facility, they often include health insurance, life insurance, pension plans, profit sharing, child care, educational reimbursement, paid holidays, and vacations. The Benefits Coordinator works in the casino’s employee benefits office. This is usually a subdivision of the human resources department. In some facilities, the Benefits Coordinator also handles the duties of the compensation coordinator or manager. Great benefits are a major advantage to employees working in casinos. The Benefits Coordinator is responsible for making sure employees not only know what is offered and what they are entitled to, but understand how to take advantage of these benefits as well.
One of the major benefits of working in most casinos is health insurance. This may include a variety of plans, including major medical, dental, and vision. The Benefits Coordinator is in charge of explaining what each plan entails and helping employees determine which plan is best for them. The Benefits Coordinator administers the health insurance plan on behalf of the casino and its employees.
The person signs up employees and assists them in participating in applicable plans. The Coordinator is also responsible for making insurance forms available and helping employees fill them in when necessary. As part of this function, the Benefits Coordinator acts as a liaison between the insurance company and the casino to ensure that employees receive reimbursement or other benefits.
The Benefits Coordinator is responsible for answering any questions from employees regarding their benefits. Individuals may have questions about their health insurance, pension plan, or other benefits provided to them. The Benefits Coordinator gathers necessary information from employees for the records. The individual must maintain accurate files on all employees and the benefits they receive.
Other duties of the casino or casino hotel Benefits Coordinator may include:
The Benefits Coordinator in a casino or casino hotel earns between USD 27,000 and USD 39,000 or more annually.
Factors affecting earnings include the geographic location, size, and prestige of the specific casino or casino hotel, as well as the education, experience, and responsibilities of the individual. Experienced individuals handling the benefits of large numbers of employees earn the highest salaries. Earnings will also be at the higher end of the scale in facilities where the benefits coordinator also handles compensation responsibilities.
Employment prospects are fair for people seeking this position. Almost every casino and casino hotel has a Benefits Coordinator or someone who handles the responsibilities. The greatest number of employment opportunities for these individuals exist in areas hosting gaming with large numbers of casinos. Las Vegas, Reno, Laughlin, Lake Tahoe, Atlantic City, Biloxi, Baton Rouge, New Orleans, and Detroit offer the greatest number of opportunities. Other regions hosting Indian gaming and land-based or riverboat gaming facilities offer additional opportunities. As gaming moves into additional areas, there will be even more jobs available.
There are a number of advancement paths for Benefits Coordinators. Some individuals obtain experience and locate similar jobs in larger facilities. Others may be promoted to benefits and compensation managers or directors. Benefits Coordinators aspiring to move out of the benefits area, but still desiring to work in human resources, may become a human resources generalist or a supervisor in other areas of the human resources department.
Educational requirements vary for Benefits Coordinators. A high school diploma or its equivalent is usually the minimum education required, along with on-thejob training. A bachelor’s degree may be preferred and is helpful in climbing the career ladder. Colleges and universities offer programs leading to degrees in compensation and benefits, personnel, and human resources. Any courses, workshops, and seminars completed in insurance, profit sharing, or pension plan administration will be helpful.
Experience in human resources, personnel administration, insurance administration, benefits, or compensation is necessary. Many individuals obtain experience by working as a benefits clerk in the compensation and benefits office. Understanding of insurance programs and pension plans is helpful. Benefits Coordinators need excellent communication and interpersonal skills. Patience is also essential so as to be able to explain hard-to-understand plans and benefits.
Those interested in learning more about careers in this field should contact the International Foundation of Employee Benefit Plans (IFEBP) and the American Compensation Association (ACA).
1. Most casinos promote from within. If you are interested in this career and don’t have experience, see if jobs are open as benefits clerks. Learn what you can and climb the career ladder.
2. Jobs may be advertised in the classified sections of newspapers in areas hosting gaming. Look under classifications such as “Casino/Hotel Opportunities,” “Casino/Gaming,” “Benefits Coordinator,” or “Benefits Department.”
3. Openings are often advertised on the Internet. They may be located via the home pages of casino hotels. They may also be found doing a search of casino or casino hotel job opportunities.
4. Stop by the human resources departments of casinos and casino hotels to see what employment opportunities are available.
5. Fax or send your résumé to the human resources departments.
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