Slots are a major moneymaker for casinos because it is easy for everyone to play. All people need to do is drop some coins into the machine and either pull a handle or press a button to start reels moving, then wait to see if they have won. Many people work in the slot department. The Slot Shift Manager is responsible for supervising the slot personnel during the shift. Slot personnel may include attendant supervisors, slot attendants, slot mechanics, floorpeople, cage cashiers, and change people. The Casino Slot Shift Manager is expected to oversee the activities of these employees. The individual must make sure everyone is doing their job and assisting customers when needed. The Slot Shift Manager is also responsible for making sure employees take breaks when required. Other duties of the Slot Shift Manager may include:
Factors affecting earnings include the geographic location, size, and prestige of the specific casino, as well as the experience and responsibilities of the individual. Generally, those with the most experience working in larger, more prestigious casinos in the gambling capitals earn the highest salaries.
Employment opportunities for Casino Slot Shift Managers may be limited in larger casinos located in the gambling capitals of Las Vegas and Atlantic City. In these facilities, people may have to wait for someone to leave and openings to occur. There may be more opportunities in some of the newer gaming areas located throughout the country. Other opportunities will be found as gaming expands throughout the United States. Slot Shift Managers may work various shifts, including daytime, evening or swing shift, overnight or graveyard shift. Individuals may also be expected to work weekends and holidays.
Slot Shift Managers can advance their careers by obtaining more experience and locating similar positions in larger or more prestigious casinos. Individuals might also be promoted to the position of assistant slot manager.
Training requirements vary at different casinos in various locations. Certain casinos require Slot Shift Managers to either complete an approved program in slot machine repair in at least two machines or qualify to be licensed as a slot mechanic in at least two types of machines. Depending on the casino, some may not have these requirements and accept on-the-job training and experience. Courses or programs in casino-related training offered by gaming schools, academies, and institutes, as well as community colleges and vo-tech schools throughout the country may be useful.
Casino Slot Shift Managers, like others working in the gaming area, must also meet specific state licensing requirements of the state gaming commission. Individuals may also be required to be licensed as a slot mechanic. Minimum age requirement may apply depending on the specific state.
Experience, Skills, and Personality Traits
Experience requirements, like training, vary. As noted previously, some casinos require that people complete an approved program in slot machine repair in at least two machines or be a licensed slot mechanic. Most positions require that Slot Shift Managers have at least two years or 2,500 to 3,000 hours of experience working in a casino slot department. Casino Slot Shift Managers should have both supervisory and administrative skills to be successful in this career. Marketing skills, analytical skills, and customer service skills are also essential.
Individuals may be members of local gaming-related associations and organizations. Additional information regarding this career can be obtained from gaming institutes, academies, and schools, as well as casino human resources departments.
1. Many casinos promote from within. Get your foot in the door and obtain as much as experience as possible in the slot department.
2. Stop by the human resources departments of casinos and inquire about job openings.
3. Some casinos as well as gaming schools, academies, institutes, community colleges, and votech schools in gaming areas offer casino-related training programs. These may not be necessary, but are helpful in attaining a higher level of casino knowledge.
4. Jobs are often advertised in the classified sections of newspapers in areas hosting gaming. Look under classifications such as “Slot Shift Manager,” “Slot Department,” “Casinos,” “Casino Jobs,” “Casino Opportunities,” or “Gaming.”
5. New casinos under construction are a great place to look for employment. Visit their human resources departments as soon as they open and ask for an application.
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