The Retail Supervisor oversees all aspects of a retail store operation. This includes interviewing, hiring, training, scheduling, and, when necessary, firing employees; maintaining inventory and suggesting new items for inventory; ensuring the store is neat and items are convenient; establishing and maintaining a budget; enforcing merchandise control procedures to eliminate fraud, theft, and other losses; and assuring customer satisfaction.
Keeping track of the merchandise available is a primary concern, so the Retail Supervisor must be aware of what is selling and what is not, and what customers request that is not in stock. Logo items are always big sellers, but seasonal items and souvenirs also represent a large part of the inventory.
Enough must be kept in stock, in sizes and colors that are current and popular, without keeping too much inventory on hand. The gift store also carries such items as the bathrobe provided in the guest rooms. Recently, many hotels have added such brand items as mattresses, linens, pillows, lamps, ashtrays, throw pillows, artwork, and even dishes and flatware used in the dining room. Large items usually are not kept in stock at the hotel, but the store might be asked to handle the sale of these items.
Hotel or resort retail stores generally are open for more than 40 hours a week, so the Supervisor must be available to work evenings and weekends. Some properties, particularly casino hotels, have stores open 24 hours a day. Work schedules for clerks must account for predictably busy times so there is sufficient staff to provide satisfactory service.
Travel is not usually a large part of the Retail Supervisor's job when working for a hotel or resort other than attending trade shows and conferences. As the manager or director of a chain's retail stores, periodic visits to the other properties will require some travel. When working for a hotel or resort chain or cruise ship, it is possible to transfer to other locations or different ships. Of course, when managing a retail store on a ship, travel is expected. Gift stores generally are closed when a ship is in port.
Depending on the size and location of the property and his or her experience in retail sales and merchandising, a Retail Supervisor may earn from US Dollars 17,000 to US Dollars 45,000 and more, plus bonuses based on sales and performance. Corporatelevel oversight of a number of stores at a number of locations should mean additional pay. Full-time Retail Supervisors usually receive vacation and sick leave and life and medical insurance. They may also be available for retirement and stock purchase programs.
Every resort, large hotel, and cruise ship has a gift shop. There are pro shops connected with golf courses and tennis courts, and sales counters in spas. As more hotels or resorts and cruise ships are built, and as more hotels or resorts add additional retail outlets (besides the standard gift and sundries shop), there will be more demand for qualified supervisors. These will be found most easily in areas with a large concentration of upscale hotels and resorts, but also in other areas where conference centers and hotels or resorts are being constructed.
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