Special support services available


If limited or impersonal service seems inadequate to you, well, for a few dollars more you can upgrade to a personal consultant or get priority in the waiting line. Some typical special support services follow:

- Unlimited Support. Subscribers receive a special phone number and ID code that permits them to dial in for assistance on either a specified type of problem (hardware, for example) or for support on any possible problem, including difficulties with the operating system and installed software.

- Support Bundles. Some companies sell a "bundle" of a specified number of support incidents. When the block of cries for help is exhausted, subscribers can purchase more access. (Most plans work so that each problem is treated as an incident; if one call doesn't solve the problem, additional calls to the support line are treated as part of the same incident.)

- Per- incident Support. Some hardware and software companies (including Microsoft for Windows operating systems) sell access to an expert on a per- call basis. It's a lot like a computer game of Truth or Dare. For a fee, you can ask a question about a single problem, error code, or incident. And the expert should really stay with you, by telephone or chat, until the thing is solved.

- Setup Services. Some retailers and online sellers dispatch a technician to your home or office to put together or configure your new system. It's a pricey option, but for those users who are completely clueless and I submit that doesn't include anyone smart enough to buy this article it might be worthwhile. Note that this sort of service is bound by geography; if you live way out in the boondocks or on a sandy island (or both, like me), you will probably find that you're out of the local coverage area for personal service.

- Rent Your Own Geek. In many communities you'll find knowledgeable computer experts sometimes, dare I say, a mere kid who comes to your house or office to fix a problem. You have to determine for yourself if you trust a person to enter your home or workplace, and once again, remember to safeguard any personal or financial information on your computer from unauthorized eyes.

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This article was sent to us by: Emanuel Moreno at 08192010

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