Casinos and casino hotels host a variety of restaurant outlets. Each outlet has a Restaurant Manager responsible for an array of duties overseeing the restaurant operation. The Restaurant Manager may be in charge of interviewing, hiring, and training restaurant employees. Often the original recruitment and interviewing is done by the casino or casino hotel human resources department. However, the Manager usually has a say in the hiring process. Restaurant personnel may include assistant managers, hosts, hostesses, waiters, waitresses, and bus people. Chefs are usually hired by the executive chef of the casino hotel.
The Restaurant Manager supervises employees and explains restaurant procedures, rules, and regulations. The person also oversees the training of new employees. The Restaurant Manager may be expected to keep track of invoices from suppliers for food, equipment, and‑services. He or she may be responsible for ordering supplies and scheduling repair calls for restaurant equipment. In some situations, these tasks may be handled by others. The Restaurant Manager makes sure the restaurant and its employees comply with health and safety rules and regulations as well as with local liquor laws. Other important functions of the person include maintaining food quality and assuring prompt, courteous service.
The Restaurant Manager handles customer complaints and problems. When dealing with these situations, the Manager must try to solve problems quickly and calmly. Other responsibilities of the Restaurant Manager may include:
Annual earnings for Restaurant Managers in casinos and casino hotels range from USD 25,000 to USD 75,000 or more depending on a number of factors, including the geographic location, size, and prestige of the specific casino or casino hotel, as well as the restaurant itself. Other variables include the experience, education, and responsibilities of the individual. Those working in more prestigious, full-service restaurants in larger casinos or casino hotels in the gambling capitals usually earn more than their counterparts in other areas.
Employment prospects are good for Restaurant Managers seeking employment in casinos and casino hotels. Depending on the facility, restaurants may have one Manager or a day Manager and a night Manager. Restaurant Manager jobs vary in different types of restaurant settings, including gourmet restaurants, full-service restaurants, buffet-style restaurants, specialty restaurants, family restaurants, ethnic food restaurants, and coffee shops.
A trend has emerged in many larger, luxury casinos, which import famous-name eateries in an effort to entice more customers. For example, Mandalay Bay in Las Vegas features the famous Border Grill Restaurant. The Venetian Casino Resort features Emeril Lagasse’s Delmonico Steak House. The MGM Grand showcases Wolfgang Puck’s Cafe. Such restaurants offer many opportunities for employment and advancement. Las Vegas, Reno, Laughlin, Lake Tahoe, Atlantic City, Biloxi, Baton Rouge, New Orleans, and Detroit offer the greatest number of job possibilities. Other employment settings include casino hotels in other areas of Nevada, Mississippi, New York, Louisiana, Colorado, Connecticut, Illinois, Arizona, and California.
Other regions hosting Indian gaming and land-based or riverboat gaming facilities offer additional opportunities. New casinos and casino hotels are constantly under construction. More casinos and casino hotels are also opening every year as areas legalize gambling.
Restaurant Managers can advance their careers in a number of ways. Individuals may obtain experience and land jobs in larger or more prestigious restaurants or casinos, resulting in increased responsibilities and earnings. Depending on experience, education, and career aspirations, individuals may also be promoted to other administrative jobs such as manager of restaurant operations, food and beverage manager, or assistant manager.
Educational requirements vary from job to job. jobs, especially in prestigious, full-service restaurants, often require either a two- or four-year degree in restaurant and food service management or a related field. In some cases, experience is accepted in lieu of education requirements.
Some facilities also offer extensive training programs in‑which individuals learn every aspect of restaurant operations.
Depending on the specific state, and the specific facility, individuals may be required to meet minimum age requirements. They may also be required to hold a valid health card from the local public health department.
Restaurant Managers in casinos and casino hotels should have at least two years supervisory experience in the food and beverage industry. Experience in gourmet or fine restaurant management may be required. Restaurant Managers should be well-spoken, articulate people with good communication skills. Complete understanding of the operation of restaurants in essential.
The Educational Foundation of the National Restaurant Association (EFNRA) offers voluntary certification for individuals working in food service management. Those who complete classes, pass a written exam, and meet standards of work experience in the field can earn the designation of Foodservice Management Professional (FMP).
Individuals interested in pursuing careers in this field can obtain additional information by contacting the Educational Foundation of the National Restaurant Association (EFNRA) and the Council on Hotel, Restaurant and Institutional Education (CHRIE).
1. Training programs can offer excellent experience.
2. Send your résumé to the human resources departments of casinos and casino hotels.
3. Jobs are often advertised in the classifieds in areas hosting gaming. Look under “Restaurant Manager,” “Restaurant Outlet Manager,” “Casino Hotels,” “Casino Hotel Restaurants,” “Casinos,” or “Food Service.”
4. Casinos like to promote from within. Get your foot in the door and move up the career ladder.
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